Privacy Policy

1. Introduction

This Privacy Policy describes the policies, procedures, and practices of TecnoAI (“Company,” “TecnoAI,” “we,” “our,” or “us”) regarding the collection, use, processing, storage, disclosure, and protection of personal and business information obtained through our website, applications, automation systems, artificial intelligence tools, messaging services, and any related digital products or services (collectively, the “Platform”).

By accessing or using the Platform, users, customers, partners, or visitors (“User,” “Client,” or “you”) acknowledge that they have read, understood, and agreed to the data practices described in this Privacy Policy.

If you do not agree with any portion of this policy, you must discontinue use of the Platform immediately.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors of the TecnoAI website
• Businesses using TecnoAI automation services
• Users interacting with TecnoAI chatbots or AI assistants
• Clients using messaging integrations (including WhatsApp, SMS, or similar platforms)
• Individuals submitting forms, booking consultations, or joining TecnoAI communities
• Users interacting with TecnoAI through third-party integrations

This policy governs data collected through:

• Websites and landing pages
• AI agents and chatbots
• Automation systems and workflows
• Customer relationship systems
• Messaging integrations
• Analytics and tracking technologies

3. Information We Collect

TecnoAI may collect and process the following categories of information.

3.1 Personal Identification Information

Including but not limited to:

• Full name
• Email address
• Phone number
• Business name
• Job title
• Location information
• Contact preferences

This information is typically collected when users:

• Fill out forms
• Request consultations
• Contact TecnoAI
• Register for services
• Subscribe to newsletters or communities

3.2 Business and Operational Data

Clients using TecnoAI services may transmit business-related data including:

• Customer contact records
• Leads and prospect information
• Sales activity data
• Appointment information
• Customer messages and inquiries
• CRM data
• Automation workflow data

TecnoAI processes such information solely for the purpose of delivering contracted services.

Clients remain the data controllers of their customer data, while TecnoAI acts as a data processor.

3.3 Automated Data Collection

TecnoAI may automatically collect certain technical information including:

• IP address
• Device identifiers
• Browser type
• Operating system
• Geographic region
• Website usage behavior
• Interaction patterns
• Session duration
• Pages visited

This data is used for:

• security monitoring
• platform optimization
• service performance analysis
• fraud prevention

3.4 Communications Data

When users interact with TecnoAI systems or AI assistants, we may collect:

• Chat transcripts
• Voice interactions
• Messaging interactions
• Support communications
• Email exchanges
• Customer service tickets

These communications may be recorded and analyzed for:

• quality assurance
• service improvement
• training of automation systems

4. How We Use Information

TecnoAI processes collected data for legitimate business purposes including but not limited to:

• Providing automation and AI services
• Delivering platform functionality
• Customer onboarding and support
• System monitoring and security
• Business analytics and reporting
• Improving products and services
• Responding to inquiries
• Processing payments and subscriptions
• Sending operational notifications
• Preventing fraud or abuse

Under no circumstances does TecnoAI guarantee that the use of the Platform will generate specific business outcomes, financial gains, or operational efficiencies.

5. AI and Automation Data Processing

TecnoAI may utilize artificial intelligence models and automation systems to process user interactions and operational data.

Users expressly acknowledge and consent that:

• AI systems may analyze submitted information
• Automated responses may be generated
• Data may be processed by machine learning models
• AI outputs may contain inaccuracies

TecnoAI does not guarantee the accuracy, completeness, or reliability of AI-generated content or automated responses.

Users remain solely responsible for verifying all outputs before relying on them for business decisions.

6. Third-Party Services and Integrations

TecnoAI may integrate with external platforms including but not limited to:

• messaging providers (e.g., WhatsApp Business API)
• payment processors
• analytics services
• CRM platforms
• automation tools
• cloud storage providers
• AI model providers

By using TecnoAI services, users acknowledge that their data may be transmitted to such third-party systems where necessary to deliver functionality.

TecnoAI does not control the privacy practices of these third parties and assumes no liability for their actions, policies, or data handling practices.

Users are encouraged to review the privacy policies of all integrated services.

7. Data Sharing and Disclosure

TecnoAI does not sell personal information.

However, we may disclose data in the following circumstances:

7.1 Service Providers

Data may be shared with trusted contractors, vendors, or service providers strictly for operational purposes.

7.2 Legal Compliance

We may disclose information when required to comply with:

• legal obligations
• court orders
• regulatory authorities
• law enforcement requests

7.3 Protection of Rights

Information may be disclosed if necessary to:

• protect TecnoAI's legal rights
• enforce our terms of service
• prevent fraud
• investigate misuse of the platform

8. Data Security

TecnoAI implements commercially reasonable administrative, technical, and organizational safeguards designed to protect data from:

• unauthorized access
• misuse
• loss
• alteration
• disclosure

However, no digital platform can guarantee absolute security.

Users acknowledge and accept that data transmission over the internet carries inherent risk.

TecnoAI shall not be liable for security breaches resulting from circumstances beyond our reasonable control.

9. Data Retention

TecnoAI retains personal and operational data only for as long as necessary to:

• provide services
• comply with legal obligations
• resolve disputes
• enforce agreements

Retention periods may vary depending on regulatory requirements and contractual obligations.

Data may be securely deleted, anonymized, or archived once no longer required.

10. User Rights

Depending on applicable law, users may have the right to:

• request access to their data
• request correction of inaccurate information
• request deletion of personal data
• object to certain processing activities
• request data portability

Requests must be submitted in writing to the contact information listed below.

TecnoAI reserves the right to verify identity before fulfilling any data request.

11. Children's Privacy

TecnoAI services are intended exclusively for individuals over the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that a minor has submitted information, such data will be promptly removed.

12. Limitation of Liability

To the fullest extent permitted by law, TecnoAI shall not be liable for:

• indirect damages
• loss of business opportunities
• loss of revenue
• operational disruptions
• reliance on automated outputs
• misuse of data by third parties

Users assume full responsibility for how they utilize the Platform and any data generated through it.

13. International Data Transfers

Data processed by TecnoAI may be stored or processed in servers located in the United States or other jurisdictions.

Users consent to the transfer of their data across international borders where necessary to provide services.

14. Policy Updates

TecnoAI reserves the right to modify this Privacy Policy at any time.

Updates will be posted on the Platform with an updated revision date.

Continued use of the Platform after modifications constitutes acceptance of the updated policy.

15. Contact Information

For questions, legal requests, or privacy inquiries, please contact:

16. Legal Notice

This Privacy Policy is provided for informational purposes and does not constitute legal advice. Businesses using TecnoAI services remain responsible for ensuring their own compliance with applicable data protection regulations.