Terms of Service

1. Acceptance of These Terms

These Terms of Service (the “Terms”) form a binding legal agreement between you and TecnoAI LLC, a Florida limited liability company (“TecnoAI,” “we,” “us,” or “our”), governing your access to and use of our website, the TecnoAI HQ client portal, the custom applications we build, and all related products and services (collectively, the “Services”).

By accessing or using the Services, creating an account, signing a TecnoAI proposal, or paying an invoice, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

If you accept these Terms on behalf of a business, you represent that you are authorized to bind that business to these Terms.

2. Definitions

• “Client” or “you” means the business or individual that accesses or uses the Services.
• “HQ Portal” means the private TecnoAI HQ client portal.
• “Custom Application” means software that TecnoAI designs, configures, or deploys for a Client.
• “Credits” means the prepaid units used to operate and meter the Services, as described in the applicable Proposal.
• “Proposal” means a commercial proposal, statement of work, or order accepted by a Client.

3. The Services

TecnoAI provides business software and automation, including a public marketing website, the HQ Portal, and Custom Applications, as described in the applicable Proposal.

The specific scope, deliverables, fees, and timeline for any engagement are defined in the corresponding Proposal. If a signed Proposal conflicts with these Terms regarding scope or price, the signed Proposal controls for that engagement.

4. Eligibility & Business Use

The Services are intended for business use by persons who are at least 18 years old. By using the Services, you represent that you meet these requirements and that the information you provide is accurate and current.

5. Accounts & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify TecnoAI promptly at admin@tecnoai.org of any unauthorized use or suspected security breach.

6. Credits, Fees & Payment

The Services operate on a credit model and/or a fixed monthly fee, as set out in the applicable Proposal. Credits are prepaid and meter platform operations.

Except where a refund is required by applicable law, fees and purchased Credits are non-refundable. All amounts are stated in U.S. dollars and are exclusive of any taxes, which are your responsibility.

TecnoAI may suspend or limit access to the Services if an invoice is overdue or a Credit balance is exhausted. Where a Proposal defines a sustained-usage threshold, the parties will renegotiate the applicable fee in good faith as described in that Proposal.

7. Intellectual Property

TecnoAI owns and retains all right, title, and interest in and to the Services, including all software, source code, designs, templates, and Custom Application code and configurations, together with all related intellectual property rights.

Subject to your compliance with these Terms and payment of applicable fees, TecnoAI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes while your account or Credit balance remains active.

You may not copy, modify, distribute, sell, sublicense, reverse engineer, or create derivative works of the Services, except as expressly permitted in writing by TecnoAI.

8. Client Data & Data Processing

“Client Data” means the operational data that you and your end users submit to or generate through the Services, including data collected by your Custom Application.

As between the parties, you own your Client Data and are the data controller of it. TecnoAI acts solely as a data processor that processes Client Data on your behalf to provide the Services and in accordance with our Privacy Policy.

You are solely responsible for the accuracy and legality of your Client Data, for providing your own end users with any required privacy notices, and for obtaining any consents required by applicable law. You will not use the Services to collect or process data in violation of any law.

9. Use of Artificial Intelligence

TecnoAI discloses that it uses artificial intelligence tools, including third-party AI models and large language models, in the design, development, testing, and maintenance of the Services, and to operate certain assisted features (such as dispatch support and report generation).

AI-assisted output is subject to human oversight but may contain errors or inaccuracies. You are responsible for reviewing and verifying any AI-generated result before relying on it. TecnoAI does not warrant the accuracy of AI output and does not guarantee any specific business, financial, or operational outcome from use of the Services.

10. Acceptable Use

You agree not to: (a) use the Services for any unlawful, infringing, or harmful purpose; (b) upload malicious code or attempt to disrupt or gain unauthorized access to the Services; (c) circumvent security or usage limits; (d) resell or provide the Services to third parties without TecnoAI’s written consent; or (e) use the Services to send unsolicited or unlawful communications.

11. Third-Party Services

The Services rely on third-party providers for hosting, database, payments, mapping, messaging, and AI functionality. Your use of those features may be subject to the third parties’ own terms. TecnoAI is not responsible for the acts, omissions, outages, or data practices of third-party providers.

12. Disclaimers; No Warranty

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TecnoAI does not warrant that the Services will be uninterrupted, secure, or error-free, or that any particular result or outcome will be achieved.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TECNOAI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICES.

TECNOAI’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO TECNOAI IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless TecnoAI and its members, officers, employees, and contractors from and against any claims, damages, liabilities, and reasonable expenses (including attorneys’ fees) arising out of or related to: (a) your Client Data; (b) your use of the Services; (c) your violation of these Terms or any applicable law; or (d) any dispute between you and your own end users or customers.

15. Term, Suspension & Termination

These Terms apply while you access or use the Services. TecnoAI may suspend or terminate access for non-payment, breach of these Terms, or to comply with law. You may stop using the Services at any time.

Upon termination, your right to access the Services ends. Where applicable, your Client Data will remain available for export for sixty (60) days, after which it may be deleted. Provisions that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution — will survive.

16. Dispute Resolution; Binding Arbitration; Class Waiver

Informal resolution first. Before starting arbitration, the parties agree to attempt to resolve any dispute informally by sending written notice to admin@tecnoai.org and negotiating in good faith for thirty (30) days.

Binding arbitration. If the dispute is not resolved, it will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before one arbitrator, with the seat and any hearings in Miami-Dade County, Florida, conducted in English or Spanish. The arbitrator’s award is final and binding, and judgment on it may be entered in any court of competent jurisdiction.

CLASS ACTION AND JURY TRIAL WAIVER. DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. YOU AND TECNOAI WAIVE ANY RIGHT TO A TRIAL BY JURY AND ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

Confidentiality. The arbitration proceedings and the award will be kept confidential, except as necessary to enforce the award or as required by law.

17. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. For any claim that is not subject to arbitration (including a request for injunctive relief to protect intellectual property), the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida.

18. Changes to These Terms

TecnoAI may update these Terms from time to time. Updates take effect when posted with a revised date. Your continued use of the Services after an update constitutes acceptance of the revised Terms.

19. Miscellaneous

These Terms, together with the Privacy Policy and any signed Proposal, constitute the entire agreement between the parties regarding the Services. If any provision is held unenforceable, the remaining provisions will remain in effect. TecnoAI’s failure to enforce a provision is not a waiver of it. You may not assign these Terms without TecnoAI’s written consent; TecnoAI may assign them to a successor or affiliate. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to TecnoAI may be sent to admin@tecnoai.org.

20. Contact

For questions about these Terms, contact: